Update coronavirus

FREQUENTLY ASKED QUESTIONS ON THE CORONAVIRUS

Is AquaZoo open?
As a result of the measures and advice regarding the corona virus taken by the RIVM, the Dutch government and the relevant Safety Region, it has unfortunately been decided that AquaZoo will be closed until March 15. Naturally, the welfare of the animals is not compromised.

What will happen to the animals in AquaZoo?
The welfare of the animals is guaranteed and is our highest priority. The care of our animals therefore continues as usual. Of course we follow the hygiene regulations and advice for our employees.

I have booked an arrangement (such as a school trip or children’s party) or activity for several people at AquaZoo. Can this continue?
You will be contacted about this, you do not have to do anything yourself. If you still want to ask a question, you can do so via info@libemafunfactory.nl.

I would like to visit AquaZoo with my subscription, but I have no access due to the closure of the park. What does this mean for me?
Subscription holders will receive an e-mail with more information Friday February 26 at the latest.

I have already bought a ticket online and have reserved a time slot for this. Can I go to the park at another time?
To give you the opportunity to visit the park at another time, your current tickets will be automatically renewed, so that they can be used until June 30, 2021. After reopening the park, you must reserve a visit day and time slot again on the website (“I already have a ticket”). You will receive an email about this no later than Friday February 26.

I had already purchased a ticket online and had reserved a time slot for the closing in November, these tickets have been extended until February 28, 2021. Will these tickets be extended?
The term of these tickets will also be extended until June 30, 2021. You must – after reopening the park – reserve a visit day and time slot again on the website (“I already have a ticket”).

I already have an action ticket (such as DPG Media and ANWB) with a validity until December 31, 2020. Will the validity be extended?
The duration of these promotions will be extended until June 30, 2021. For further questions, please contact the ticket provider. For these tickets too, a visit day and time slot must be reserved on the website (“I already have a ticket”).

I am already in possession of a ticket through a lottery (such as BankGiro Loterij and Nationale Postcode Loterij). Can I go to the park at another time?
If you have made a reservation in the period from Tuesday December 15 to Monday March 15 through a lottery, you will receive a message from the relevant lottery with the new code, so that when the park is open again can make a reservation. For further questions about tickets via a lottery, you can contact the ticket provider via info@uitstapjenaarkeuze.nl or info@dagjewegnaarkeuze.nl.

I bought a catering combi deal through the website. Can I still use it?
You can use your purchased catering combi deal on your next visit.

If your question and answer is not included in the information above, you can contact us by telephone at 0511–431214, make choice 3.